FAQ

Hcim2021 is postponed to April 20th, 21st and 22nd April 2022, click here for more information.

Your registration

How can I register for HCIM2022?
You can go to: registration.hcim2022.com.
If you don’t have an account yet, you need to create one. Then follow the steps necessary to register.

Can I register more than one person at a time?
When you register as a company, you can add more persons.
The registration portal gives you the option to register as a company and register your colleagues. First you add all colleagues, click on SAVE. Than you van go to “Buy tickets” and buy all the necessary tickets.

Until when can I register?
You can register until March 1st, 2022. After that we will only accept on-site registrations or you can send an e-mail to info@hcim2021.com.

When can I give my choice for the parallel sessions?
You can make your choice for the parallel sessions starting 13th January 2022.
If you already have bought a ticket, you will automatically be notified.

Rates @ payment

How much does a ticket cost?
3 days at € 295,- (€ 356,95 incl. 21% VAT)
1 day ticket at € 175,- (€ 211,75 incl. 21% VAT)
Festive Dinner ticket at € 58,- (€ 70,18 incl. 21% VAT)

Can I get a discount on the ticket?
The tickets of HCIM have a fixed price (discount is not possible). We ask everyone who attends at least for one day to buy a ticket. This also applies to people who make an active contribution during HCIM (as, for example, a facilitator/presenter of a parallel session who is also present for the rest of the day). With this we are in line with previous HCIM editions. HCIM is a congress that is organised each time voluntarily by a different clowns organisation. The necessary budget for the organisation has to be raised by the organisation itself. Despite the increased costs over the years, the double program (live and online) being organised and the uncertainty due to the corona pandemic, we want to be able to facilitate everyone again this year. This is only possible if we all contribute financially and make no exceptions.

How can I pay for my ticket?
You can pay with iDeal, Credit Card, PayPal and Bancontact.

Can I also pay by invoice?
It is not possible to pay by invoice. When your registration is completed, you must pay the outstanding fee immediately. After payment you will receive an invoice confirming that you have made the payment.

Is the VAT deductible?
It depends on the country you live in. Each participant is responsible for his or her own VAT deduction.

I am giving a workshop/presentation, am I eligible for a discount on admission?
Although you are presenting a workshop or participating in a panel, you must pay your registration fee for that day.

My ticket(s)

When and how will I receive my participation ticket?
When you have registered you receive your entrance ticket through the e-mail address you gave during your registration. Your confirmation has the subject: confirmation registration HCIM 2022 and comes from: info@hcim2021.com
You can also find your personal program and entrance ticket in the Meeting app, about which we will inform you later.

What if I did not receive my participation ticket?
Please send an e-mail to: info@hcim2021.com

What if I lost my participation ticket?
You do not have to worry about that. You can send an e-mail to info@hcim2021.com and we will provide you with a new one.

Is my participation certificate transferable?
No, your participation is not transferable. It is personal.

Notify me of a change

I would like to make a change to my personal details. How can I do this?
You can login at: registration.hcim2022.com, go to your registration and make the changes you want. You will receive a new confirmation with the changes.

How can I change my choice of parallel session?
You can login at: registration.hcim2021.com, go to your registration and make the changes you want. You will receive a new confirmation with the changes.

Cancellation

Organising a session

Can I cancel my registration (free of charge)?

Cancellations received before or on 1 March 2022 will be fully refunded.
Cancellations received after 1 March 2022 but before or on 1 April 2022 will be refunded 50% of the registration fee.
No refund will be made for cancellations received after 1 april 2022 or registered participants who fail to attend.

Can I host a session during HCIM?
It is no longer possible to host a session. The call for abstracts for HCIM is closed. However, you can still submit your story. You can see how to do this here.

COVID-19

We fully understand that you have questions about HCIM and COVID-19. It is important to us that you feel safe to come. We are therefore closely following the developments regarding COVID-19 and are taking a number of regulations to ensure that HCIM takes place in a safe manner for everyone.

Please read the important information from the website page 'COVID-19' along with the information below carefully to avoid surprises.
Last updated: Oktober 25, 2021 (update will follow in February 2022)

Can I use the European Digital COVID Certificate (DCC) to travel to the Netherlands?
European countries have agreed that there should be 1 European system for corona certificates. That is the EU Digital Corona Certificate (EU DCC). In the Netherlands, the EU DCC goes via CoronaCheck app. Since July 1, you can use the (European) Digital COVID Certificate (DCC) to travel into the Netherlands. You need a QR-code to prove that you have been vaccinated against COVID-19, tested negative or have already been infected and are therefore protected.

How does ‘Testing for Entry’ works?
A ‘Test for Entry’ has to be taken at an affiliated location. And it has to be taken no more than 24 hours in advance, at the latest 2 hours before HCIM2021 starts. It is assumed that you have a valid test for each day you come to HCIM. Testing at one of these locations is free. The test result (QR-code) can then be loaded into the CoronaCheck app.

If you are a participant form outside EU (even if you are fully vaccinated), you must always be tested if you want to get access to HCIM.

You can get tested at one of the affiliated locations of Testing for Entry and you can download the Dutch CononaCheck app.

How the access pass works? (pdf)

You can already arrange an appointment before you travel to the Netherlands via internet.
Click here (in English and Dutch) and follow the next steps:

Make an appointment
Choose activity type: business meeting
Do you have any complaints: NO
Enter the date in postal code (of your residence in the Netherlands or Fokker Terminal, 2516 BB in The Hague)
Several options appear to be nearby.

(please notice! Available test locations are updated every day. Want to book a test more than 3 days ahead and nothing is available nearby? Then come back at a later time and try again.)

In principle, you will receive the results within two hours. Sometimes it can take a little longer. Keep an eye on your spam.

Do you have a question about making an appointment or the proof of testing and has your question not yet been answered in the frequently asked questions on the website? You can contact the helpdesk ‘Testing for Entry’ via 088-7770809.

What are the basic corona rules in the Netherlands?
Although much is possible again in the Netherlands, the corona virus is not gone. That's why it's important to always follow these basic rules while in the Netherlands:

Wash your hands often.
Give each other space. 1.5 meters remains a safe distance.
Stay away with symptoms that indicate coronavirus infection and get tested.
Cough and sneeze into your elbow. Use paper tissues and then throw them away.

Who pays for the testing?
Any costs you make to show a negative PCR or antigen to enter the Netherlands are at your own expense (or at your organisation). Testing at a 'Testing for Entry' location* is free.

What do I need to know if I want to stay in a hotel during HCIM?
Fortunately, you can also book a stay in the Netherlands again. Hotels are open according to their regular opening hours, including possible restaurant, catering, spa and roomservice options. However, you will need a corona certificate if you are going to sit inside and eat and/or drink in the hospitality or breakfast room.
Always inquire in advance about the applicable regulations at the location in question. And always enquire about the applicable cancellation policy in good time. These may in fact differ from one provider to another.

What do I need to know about visting the horeca?
Restaurants and cafes are closed between 0:00 and 6:00. Nightclubs and discos are completely closed. If you want to eat and/or drink indoors or go to the toilet, you need a corona certificate from the age of 13. From the age of 14 onwards, a corona access card and a valid ID (identity card, passport or driving license) must be shown.

What do I need to know if I want to go shopping?
All stores are open according to regular opening hours. You don't need a corona access card. To prevent the spread of the coronavirus, the advice remains:

Wash your hands before and after shopping.
Give each other space. Keeping 1.5 meter distance is still the best thing you can do to prevent the virus from spreading. Especially for vulnerable people.
Pay as much as possible with pin or contactless.

Who can I contact if I have more specific questions that are not clearly mentioned on this or other websites about COVID-19?
If you are still missing information, you can contact Foreign Affairs at 0031 (0) 70 348 6486.
Or else send us an e-mail to HCIM2021@cliniclowns.nl.

Frequently Asked Questions

Your registration

Rates @ payment

My ticket(s)

Notify me of a change

Cancellation

Organising a session

Other questions

Frequently Asked Questions

Your registration

​Rates @ payment

My ticket(s)

Notify me of a change

Cancellation

Organising a session

Other questions

Rates @ payment